Refund policy

At Hippoclo, customer satisfaction is our priority. If you're not fully satisfied with your purchase, you may request a return or exchange within 2 days of receiving your order, provided the item is unused, unwashed, and in its original packaging with tags attached.

To initiate a return, contact us at info@hippoclo.com with your order number and reason for return. Once approved, you'll receive instructions on how to send the item back.

Refunds will be processed to your original payment method (or as store credit, for Cash on Delivery orders) within 5-7 business days of us receiving and inspecting the returned item. Shipping charges are non-refundable, and return shipping costs are the customer's responsibility unless the item was defective or incorrect.

Sale items and final-sale products are not eligible for return unless defective.